Account and security Reference
Plans and limits
Where to see your plan's limits and feature access, and what happens when you reach one.
Every account has a plan with limits on storage, transfers, requests and more. The exact numbers depend on your plan and on any boosts applied to your account, so always check the app rather than this page.
Where to look #
Settings › Plan & Usage shows:
- Current Plan.
- Quotas & Limits: a progress bar per limit, such as storage, monthly transfers, monthly secure mails, recipients per transfer or request, maximum file size, active requests, maximum retention and files per transfer. Nearly at the limit warns you early; Boosted limits marks limits that were raised for your account.
- Feature Access: which features are enabled, for example organisations or open requests.
- Bandwidth over the last 7 days, 30 days or 3 months.
Organisations have their own limits under Org Settings › Usage, including storage, seats and usage per group.
Reaching a limit #
When an action would exceed a limit, Databeamer shows a Limit Reached dialog with View Plan and a Need more? Contact us link. Nothing is lost; the action simply does not go through until there is room.
Tips for staying within limits:
- Trash does not free storage. Use Delete forever or Empty Trash. See Trash and deleting.
- Closed requests do not count as active; set a deadline on requests you no longer need open.
- Monthly counters reset at the start of each month.
To raise a limit or change plans, contact us.