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Terms of Service

Last updated: September 30, 2025

Terms of Service

See Appendix 1 for definitions

1. Introduction

Thank u for using Databeamer! Databeamer is a Service provided by Full Join (“
Full Join ”, “ us ”, “ we ”, “ ours ”), located in Eindhoven,
the Netherlands. We value your trust in our software. In return, we ask you to
use our Service responsibly. Please read these Terms of Service carefully.

1.1 Scope of These Terms

These Terms of Service (" Terms ") govern your access to and use of our
websites where these Terms are posted (the “Sites”), our mobile applications
(the “Apps”), and all related products, content, and services offered by us
(collectively referred to as the “ Service ”).

1.2 Legal Agreement

These Terms incorporate and refer to our Acceptable Use
Policy, API Use Policy, and Data
Processing Agreement, which form an integral part of
your agreement with us.

By accessing or using the Service in any way, you confirm that you have read,
understood, and agree to be bound by these Terms. This forms a legally binding
agreement between you and Full Join.

IMPORTANT: If you do not agree to these Terms or are not legally eligible to
use the Service, you may not use the Service. Your continued use of the Service
constitutes acceptance of these Terms.

Your use of the Service is also subject to our Privacy Policy and Cookie
Statement, which explain how we collect, use, and protect your data, whether it
belongs to you, your end users or your contacts and customers.

If you are a private consumer and reside in a jurisdiction where applicable law
grants you a right of withdrawal, you may exercise this right within 14 days of
accepting these Terms. See Section 8.9 Right of Withdrawal for details.

1.3 Our Commitment to Your Privacy and Data Security

We take your privacy and the security of your data seriously. As a user of our
Service, you can expect the following principles to be upheld:

  • End-to-End Encryption: All files and data are encrypted from end to end. Only you and your intended recipients can access them. We cannot view or access your content;
  • Content Ownership: You retain full ownership of any content you submit, store, or transmit through the Service;
  • No AI Usage: We do not use your content to train or operate any artificial intelligence systems or models;
  • No Third-Party Sharing: Your content is never sold or shared with third parties without your explicit, informed consent.

1.4 Terms in relation to our Subscription Plans

We offer different Subscription Plans: some for consumer use (“Consumer Plans”)
and some for business use ("Business Plans”). One Consumer Plan is available
free of charge (“Free Plan”), while all other plans (“Paid Plans”) require a
valid, active subscription. Full details of each plan, including features and
pricing, are provided on our website and may be updated from time to time.

We offer the Service under these different subscription plans to tailor to the
needs of individual consumers and business users. The features, functionalities,
and terms of use may vary depending on the specific plan selected.

Certain sections of these Terms apply only to specific plan tiers. Where this is
the case, it is explicitly stated. Please ensure you read and understand the
terms that apply to your selected plan.

1.5 Contact Information

If you have questions about Databeamer or need support, you can find more
information or contact options on the contact page on our website.

If you have questions about legal subjects, you can find more information or
contact options on the legal page of our website.

If we need to contact you, we will do so using the contact details linked to
your account, or via in-app notifications or other reasonable means.

2. Eligibility

To ensure legal compliance and consistent service quality, we limit the
availability of our Service to specific eligibility. This section outlines who
may access and use the Service, from where, and under what conditions.

2.1 Minimum Requirements

To access or use the Service, you must meet all of the following eligibility
criteria:

  1. You must be at least eighteen (18) years old and legally capable of entering into binding contracts;
  2. You must agree to and comply with these Terms and any other applicable terms or policies referenced herein;
  3. You must not have been previously suspended or removed from the Service;
  4. If registering for an account, you must complete the account registration process and provide accurate, current, and complete information, and you must maintain the accuracy of such information throughout your use of the Service.

Guest Users
Certain limited features of the Service may be made available to unregistered
users (“Guest Users”) through a specific request or transfer link generated by a
registered user. Guest Users are not required to create an account but must
still comply with all applicable provisions of these Terms. Guest access is
strictly limited to the specific content or action designated in the link, and
no broader access or functionality is granted.

2.2 Legal Entities and Authorized Representatives

If you are accessing or using the Service on behalf of a company, organization,
or other legal entity:

  1. You represent and warrant that you are authorized to accept these Terms on behalf of that entity and to bind the entity to these Terms;
  2. All references to “you” in these Terms will apply to both you as an individual and the entity you represent.

2.3 Geographic Scope

To ensure legal compliance and consistent service quality, we limit the
availability of our Service to specific jurisdictions. The Service are offered
and made available only to Customers (both Consumers and Business Users) who are
ordinarily resident in, or whose business or organization is legally established
in, one of the following jurisdictions:

  1. The European Union (EU),
  2. The United Kingdom (UK),
  3. Switzerland, or
  4. Norway.

By creating an account and using the Service, you confirm that you meet this
eligibility requirement.

Temporary Access from Abroad
Customers who meet the eligibility requirements under (a) may access and use the
Service while temporarily located outside of the permitted jurisdictions (e.g.,
during holidays or business travel). However, we do not guarantee that the
Service will function without limitations in other countries, as access may be
restricted due to technical, licensing, or legal reasons.

Guest Users
Users who do not have an account (“Guest Users”) may access certain parts of the
Service, including receiving shared content or links. Guest Users may be located
outside of the permitted jurisdictions mentioned in (a), but do so at their own
risk, and are solely responsible for ensuring that their access and use of the
Service complies with all applicable local laws and regulations.

2.4 Unsupported or Prohibited Jurisdictions

We do not guarantee, represent, or warrant that the Service are appropriate or
available for use in any jurisdiction outside of the EU, UK, Switzerland, or
Norway. Accessing the Service from other jurisdictions is done at your own
initiative and risk.

You may not access or use the Service if:

  1. You are located in, a resident of, or otherwise subject to sanctions or comprehensive trade restrictions, including but not limited to: Cuba, Iran, North Korea, Syria, Russia, or the regions of Crimea, Zaporizhzhia, Kherson, Donetsk People's Republic (DNR), or Luhansk People's Republic (LNR) in Ukraine;
  2. You are listed on any sanctions or restricted party list maintained by the EU, UK, or other competent authority;
  3. Your access or use of the Service would cause us to violate export control laws, sanctions regimes, or other applicable legal obligations.

We reserve the right to restrict, block, or limit access to our Website and
Service for users who are geographically located in regions or countries subject
to applicable sanctions or trade restrictions.

2.5 Legal Assurance

By using the Service, you represent and warrant that:

  1. You meet the eligibility requirements in this clause;
  2. Your use of the Service complies with all applicable laws and regulations;
  3. You are not subject to any sanctions or restrictions that would prohibit access or use.

We reserve the right to suspend, restrict, or terminate access to the Service if
we determine that your use violates these geographic or legal eligibility
requirements.

3. Applicability

3.1 Scope and Formation of the Agreement

For customers who obtain access to the Service through our enterprise Plan
“Starship Enterprise”, a specific Agreement shall be entered into following the
acceptance of a formal offer (“Offer”) provided by us. The Agreement becomes
effective in accordance with the terms set forth in the accepted Offer.

3.2 General Terms and Conditions

These General Terms and Conditions apply to:

  1. the Agreement entered into following the Offer;
  2. the use of the Service under the Starship Enterprise Plan; and
  3. all current and future offers made by Full Join to business users, unless explicitly stated otherwise.

3.3 Precedence of the Data Processing Agreement

To the extent that Full Join processes personal data on behalf of the Enterprise
Customer in the context of providing the Service, and thereby acts as a
processor under the meaning of the General Data Protection Regulation (GDPR),
the Data Processing Agreement (DPA) shall take precedence over these General
Terms and Conditions in the event of any conflict between the two.

3.4 Modifications to the Agreement

Any amendments or additions to the Agreement shall be valid only if agreed in
writing and signed by both parties. This includes changes to pricing, service
levels, or specific obligations.

3.5 Amendments to the Terms of Service

Full Join reserves the right to unilaterally update or modify these Terms of
Service. In such cases: Changes shall become effective 20 business days after
publication on our website or notification to the Customer, whichever occurs
first. These changes will also apply to Agreements already in effect, unless
otherwise stated.

Appendix 2 gives a version history of this Terms of Service document.

3.6 Right to Terminate in Case of Material Changes

If the Customer can demonstrate that a change to the General Terms and
Conditions has a material adverse impact, it may terminate the Agreement by
providing written notice to Full Join prior to the effective date of the new
terms.

3.7 Exceptions for Minor or Legal Amendments

Full Join may make minor changes or changes required by applicable laws or
regulations at any time. Such changes do not require prior notice and do not
entitle the Customer to terminate the Agreement.

4. Account

4.1 Account Registration

To access the Service, you must register and maintain an account. By creating an
account, you agree to:

  1. Provide accurate, complete, and up-to-date information;
  2. Keep your information current at all times; and
  3. Ensure you meet all eligibility criteria under these Terms.

Failure to do so may result in suspension or termination of your account. We may
request verification of your contact information (e.g., confirming your email
address) before continuing access to the Service.

If you are registering on behalf of a company or other legal entity, you
represent and warrant that you have the authority to bind such entity to these
Terms.

4.2 Mnemonic and Key Access

When you create an account, we will generate and provide you with a 12-word
mnemonic phrase consisting of randomly selected English words. This mnemonic is
a critical security credential that enables access to your encrypted files and
cryptographic key pairs. It is securely stored on your device to facilitate
seamless access; however, we do not store or have access to your mnemonic.

You are solely responsible for safely storing and backing up your mnemonic in a
secure location that is not connected to the internet (e.g., a password manager,
encrypted storage, or written copy in a secure place). The mnemonic allows you
to recover or unlock your encryption keys on other devices. If you lose access
to your mnemonic and your device, we cannot recover your encrypted data or
restore access to your keys.

You agree that you will not share your mnemonic with others, and that you are
fully responsible for any consequences arising from its loss, theft, or
unauthorized use. Misuse or compromise of your mnemonic may result in permanent
loss of access to your account data.

4.3 Account Use and Responsibility

You are solely responsible for all activities that occur under your account,
whether or not such activities are authorized by you. This includes
responsibility for maintaining the confidentiality and security of your login
credentials.

You agree to:

  1. Use a strong, unique password;
  2. Keep your password and login credentials confidential;
  3. Not share your account with others (unless explicitly permitted under a Multi-Seat Account); and
  4. Notify us immediately at legal@fulljoin.nl if you suspect any unauthorized access or security breach.

You may not impersonate any person or entity, misrepresent your affiliation, or
use a username or nickname that is unlawful, offensive, discriminatory or
racist, infringing, or otherwise inappropriate.

4.4 Multi-Seat (Business) Accounts

If your organization has purchased a Business Plan that allows for multiple
users (“Authorized Users”), the following additional terms apply:

  1. Each seat may only be used by one individual at a time;
  2. You must designate one or more administrators (“Account Administrators”) who can manage seats, access data, and control user permissions;
  3. You are responsible for ensuring that all Authorized Users comply with these Terms;
  4. If an Authorized User leaves your organization, you must notify us so that we can deactivate the seat and reassign it to a new user (subject to a new onboarding process);
  5. Any subscriptions or accounts created outside our onboarding process are not covered under your Plan and may be subject to separate billing.

We reserve the right to monitor usage and enforce subscription limits, including
charging for unauthorized overages.

4.5 Account Security

You are responsible for implementing appropriate security measures to protect
your account and any data you store or transmit through the Service. If we
believe your account has been compromised or misused, we reserve the right to
suspend or restrict access to protect your data and the integrity of the
platform.

We may change your login credentials or authentication procedures for security
reasons. We will attempt to notify you or your organization in advance unless
immediate changes are necessary to prevent or mitigate misuse.

4.6 Inactive Accounts

If you do not log in or access your account for a continuous period of 6 months,
and you do not have an active paid subscription, your account may be considered
inactive. We may choose to delete, suspend, or close inactive accounts at our
sole discretion. You are responsible for keeping your account active.

4.7 Use on Third-Party Devices

If you access the Service from a device not owned by you, you must have
permission from the device’s owner. Regardless of ownership, you remain
responsible for compliance with these Terms while using the Service.

4.8 Account Termination

You may close your account at any time. We may suspend or terminate your account
or access to the Service for any reason, including but not limited to violation
of these Terms, inactivity, or misuse of the Service. Upon termination, we may
permanently delete your account and associated data. Usernames cannot be reused
or reclaimed once an account has been deleted.

4.9 Account Disputes

We are not responsible for resolving disputes between individuals or entities
related to account ownership or access rights. In cases of dispute, we may
suspend the account in question until the matter is resolved externally. We
determine account ownership based on available information such as registration
data and payment records. You agree not to request access to an account that is
not yours.

5. License

5.1 License Grant

Subject to your compliance with these Terms, and your payment of all applicable
fees under your chosen Subscription Plan, we grant you a limited, non-exclusive,
non-transferable, non-sublicensable, revocable license to access and use the
Service solely for your internal business or personal purposes, as applicable.
This includes access to the features and functionality available under your
specific License or Starship Enterprise Plan, as outlined in the Offer, on our
website, or in your order form.

You agree not to:

  1. Sell, lease, rent, sublicense, or otherwise make the Service available to third parties;
  2. Copy, modify, decompile, reverse engineer, or otherwise attempt to derive the source code of the Service (except to the extent permitted by law); or
  3. Circumvent or attempt to bypass any access controls, usage limitations, or security features of the Service.

5.2 Subscription Plans and Feature Availability

Access to specific features of the Service varies by Subscription Plan (see
section 1.4). Each Plan may limit or enable access to certain functions, service
levels, storage, number of users, encryption options, or support tiers. You are
responsible for selecting a Plan that suits your needs.

We reserve the right to monitor your usage to ensure it aligns with the limits
and conditions of your selected Plan. Unauthorized use of features outside your
Plan's scope may result in suspension, downgrade, or additional charges.

For Starship Enterprise customers, any additional service, licenses, or user
accounts purchased during the term of the Agreement shall be governed by these
Terms and the applicable Agreement. Unless otherwise agreed in writing, such
additions do not alter the terms of the Agreement.

5.3 Usage Monitoring and Fair Use

You are only permitted to use the in accordance with your selected Subscription
Plan and for its intended purpose. Use of a single account across an entire
organization, or excessive interaction with guest users beyond reasonable
limits, may constitute a breach of fair use.

If we determine that your use exceeds the agreed scope or violates fair use
principles, we reserve the right to:

  1. Charge you for the actual use of the Service, in accordance with the applicable Subscription Plan;
  2. Suspend or restrict access to the Service;
  3. Require the execution of a new or modified Agreement to continue service;
  4. Or, in serious cases, terminate the Agreement.

This does not limit any other rights we may have under these Terms or applicable law.

5.4 User Terms for Authorized Users

For some Business Plans, you may authorize designated users (“Authorized Users”)
to access the Service under your license. Each Authorized User must comply with
our Terms, and you are responsible for ensuring their compliance. In the event
of a conflict between the Agreement and the User Terms, the Agreement shall
prevail.

5.5 Trials and Betas

We may from time to time offer access to certain features or services on a free,
trial, beta, or early-access basis (“Trials and Betas”). These are provided
solely for internal evaluation purposes during the period indicated in the
applicable offer.

Trials and Betas are offered as-is, without warranties or guarantees of
availability, performance, or support. Features in Trials and Betas may be
changed, discontinued, or withdrawn at any time and may never become part of the
commercial product.

We may end your access to any Trial or Beta at any time, with or without notice.

6. Maintenance & Availability

6.1 Right to Modify and Maintain

We reserve the right to modify, update, maintain, or discontinue any part of the
Service at any time. This includes but is not limited to changes in
functionality, performance enhancements, security improvements, and user
interface adjustments. Modifications may be applied universally or to specific
Subscription Plans.

6.2 Planned and Unplanned Maintenance

The Service may become temporarily, fully, or partially unavailable due to
scheduled or unscheduled maintenance activities. While we will make reasonable
efforts to:

  1. Schedule planned maintenance outside of standard business hours;
  2. Notify users in advance of any substantial or potentially disruptive changes;
... we cannot guarantee advance notice in all cases, particularly where emergency security measures or critical fixes are required.

You acknowledge and agree that temporary unavailability may occur, and that
access to the Service may be limited or interrupted without prior notice,
especially where such interruption is necessary to preserve the security or
integrity of the Service.

6.3 No Liability for Downtime

We do not guarantee uninterrupted access to the Service, nor do we warrant that
the Service will be error-free, complete or available at all times. Disruptions
may occur due to:

  1. Maintenance or system updates;
  2. Internet connectivity issues;
  3. Failures of third-party service providers;
  4. Software bugs, malicious attacks, or other technical faults beyond our reasonable control.

To the extent permitted by applicable law, we are not liable for any loss,
damage, or costs incurred as a result of maintenance, modification, or
unavailability of the Service.

6.4 Support

If you encounter issues or require assistance, you may contact our support team
via support@databeamer.eu or use our contact form on our support
page.

If you are a business user operating under an Organization Agreement, you may
also be required to contact your Organization’s helpdesk as the first point of
contact. Support availability and response times may vary depending on your
Subscription Plan.

For customers on our Starship Enterprise Plan, a tailored Service Level
Agreement (SLA) is included, outlining specific commitments regarding support
response times, availability, and service continuity.

7. Use of the Service and content ownership

By accepting these Terms, you agree to the following:

  1. You will act in accordance with our [Acceptable Use Policy](legal/acceptable-use), which is incorporated into these Terms;
  2. If you use our API, you will act in accordance with our API Use Policy, which is also part of these Terms.

7.1 Acceptable Use Policy

Our Service is provided to you under the condition that it is used responsibly
and in compliance with applicable laws and our policies. To maintain the safety,
security, and integrity of the platform, we have established an Acceptable Use
Policy (“ AUP ”) that outlines the expectations and rules for appropriate
use.

The AUP defines certain prohibited uses, content, users and entities. These
include, but are not limited to, activities that are unlawful, harmful,
disruptive, or abusive, as well as the use of the Service by individuals or
organizations subject to legal restrictions or sanctions.

Violation of the AUP may result in a range of enforcement actions, including but
not limited to the suspension, restriction, or termination of your account and
access to the Service. We also reserve the right to remove any content that
violates our policies. In certain cases, we may be required to report suspected
unlawful activities or violations of our terms to relevant legal or regulatory
authorities.

By using our Service, you acknowledge that you have read, understood, and agreed
to comply with the Acceptable Use Policy, which is an integral part of these
Terms of Service.

7.2 Content Ownership and Responsibility

Our Service enables you to upload, store, and share content and files (“
Content ”) with others. All Content is encrypted end-to-end (E2EE), which
means that:

  1. The Content is encrypted on your device before it is transmitted to our servers;
  2. Only the intended recipients of the Content (who possess the decryption keys) can decrypt and access it;
  3. We cannot view, access, or process any of your Content, and we do not hold or store your decryption keys.

As a result, you retain full ownership and control over your Content. We make no
claim of ownership over your files, and we do not use your Content for any
purpose, including analytics, advertising, or feature training.

7.3 Responsibility for Content Sharing

Because your Content is encrypted and cannot be accessed by us, you are solely responsible for:

  1. Selecting the correct recipients when sending or sharing files;
  2. Ensuring that you have the necessary rights or permissions to share the Content;
  3. Complying with all applicable laws and third-party rights.

We cannot verify, intercept, or correct errors in file delivery or recipient
selection. Any disclosure or loss of information resulting from incorrect
sharing or recipient input is your sole responsibility (see also chapter 9
Liability).

7.4 No use of AI or external processing

We do not use any artificial intelligence (AI), machine learning models, or
automated systems to access, analyze, or process your Content. Your Content is
never sent to any external AI providers or third-party servers for scanning,
indexing, training, profiling, or similar activities.

The confidentiality, integrity, and encryption of your Content are core
principles of our Service, and we are committed to maintaining a privacy-first
approach in all processing operations.

7.5 Browser Compatibility

Our Service is designed to function on modern, commonly used web browsers.
However, we do not guarantee that the Service will be fully compatible with all
browser versions, especially outdated or unsupported ones. For the best
experience and security, we recommend using the latest versions of Chrome,
Firefox, Safari, or Edge. Use of the Service on unsupported browsers may result
in limited functionality, reduced security, or complete inaccessibility.

If you attempt to access the Service using an unsupported browser, you will
receive a notification informing you of the lack of compatibility. If you choose
to continue despite this warning, the Service may not function as intended, and
we cannot be held responsible for any resulting issues.

8. Fees, Subscription Plans and Payment

8.1 Subscription Plans

We offer different Subscription Plans: some for consumer use and some for
business use (see section 1.4). All Plans require a valid, active subscription.
Access to the features included in a Plan is only granted upon successful
activation of the subscription following our manual onboarding and, in case of a
Paid Plan, an invoicing process.

Guest User
In addition to the Subscription Plans, we also offer limited access to Guest
Users. A Guest User is an individual who is granted access only to a specific
transfer or a specific request that has been sent to them. Guest Users operate
independently and are not part of any Subscription Plan.

8.2 Subscription Process and Payment

To subscribe to a Subscription Plan, you must first complete the contact form on
our website. We will then reach out to confirm your subscription details. In the
case of a Paid Plan we issue an invoice based on your selected plan and
applicable billing cycle (e.g., monthly or annually). Your subscription will
begin once payment has been received in full and confirmed by us.

At this time, we do not accept payment via online payment processors (such as
credit cards or PayPal). All payments must be made by bank transfer or another
mutually agreed method as specified in your invoice.

You are responsible for providing complete and accurate billing and contact
information and for keeping it up to date.

8.3 Subscription Term, Renewal and Termination

Each Paid Plan is offered for a fixed subscription term, typically monthly or
annually, as agreed upon during sign-up. Unless otherwise agreed in writing,
your subscription will automatically renew for the same term at the then-current
rate, unless you notify us of your intention to cancel at least 15 days prior to
the end of the current subscription period.

You may cancel your subscription at any time by contacting us. However,
cancellation will only take effect at the end of the current subscription term,
and no refunds will be issued for any unused portion of the term.

We reserve the right to terminate or suspend your access to the Service if
payment is not received by the due date stated in the invoice.

8.4 Changes to Plans or Pricing

We may update our subscription plans, features, or pricing at any time. Any
changes will not apply retroactively and will only take effect upon the renewal
of your subscription. We will provide you with advance notice of any changes
that materially affect your current subscription.

8.5 Taxes

All fees are exclusive of applicable taxes, including value-added tax (VAT) or
similar indirect taxes imposed by any competent tax authority. You are
responsible for paying any such taxes in connection with your use of the
Services, unless we are required by law to collect and remit them on your
behalf.

8.6 No Refunds

Except where required by law or explicitly stated otherwise in writing, all
payments made for Paid Plans are non-refundable, including for partially used
subscription periods, unused features, or early termination.

8.7 Add-Ons and Usage-Based Fees

We may offer optional features or services (“ Add-Ons ”) that can be added
to your selected Subscription Plan. Add-Ons may include additional storage,
advanced security options, priority support, or other enhancements. These
Add-Ons may incur additional fees, which will be communicated and agreed upon
before activation.
Add-On fees may be billed:

  1. Separately via invoice; or
  2. Included in your next billing cycle, depending on the nature and timing of the Add-On.

All Add-Ons are subject to availability and may be discontinued or changed at
any time. Your use of any Add-On is governed by these Terms and any specific
terms communicated at the time of ordering.

8.8 Enterprise Plan and Custom Service

Our enterprise Plan “Starship Enterprise” is designed for Business Customers who
require custom features, tailored workflows, integration services, or other
bespoke solutions.

This Starship Enterprise Plan is subject to a separate agreement between you and
us and may include, but are not limited to:

  1. development of custom functionality or integrations;
  2. API access or private deployments;
  3. addditional security configurations;
  4. technical consultancy, onboarding, or training;
  5. priority support or SLA commitments.

Pricing and Payment
Pricing for the Starship Enterprise Plan is not fixed and will be determined
based on the scope of your specific requirements. We will provide a custom
quotation based on your request, and all fees, deliverables, and timelines will
be outlined in a separate service agreement or order form.

Unless otherwise agreed:

  1. Work will begin only after written approval of the quotation and, where applicable, receipt of an initial payment or deposit;
  2. Payments will be invoiced according to the milestones, billing schedule, or usage terms agreed upon in writing.

Any custom work or services delivered under the Starship Enterprise Plan are
non-refundable, unless otherwise specified in the applicable agreement.

Conflicts and Precedence
In the event of any conflict between these Terms of Service and the terms of
your Enterprise agreement or order form, the latter shall prevail to the extent
of the conflict.

8.9 Right of Withdrawal for Consumers

If you are a consumer residing in the European Union, the United Kingdom,
Switzerland, or Norway and you purchase a Paid Plan for personal (non-business)
use, you have the right to withdraw from your subscription contract within 14
days of the date the contract was concluded, without giving any reason.

How to Exercise the Right of Withdrawal
To exercise this right, you must inform us of your decision to withdraw from the
contract by submitting a clear written statement via our withdrawal form or by
email. We will acknowledge receipt of your request without delay.

Effects of Withdrawal
If you withdraw from the contract within the 14-day period:

  1. we will reimburse all payments received from you in connection with the subscription, without undue delay and no later than 14 days after we receive your withdrawal request;
  2. reimbursement will be made using the same payment method you used, unless you expressly agree otherwise;
  3. if you requested that the service begin during the withdrawal period, we may charge you a proportionate amount for the service provided up to the point of withdrawal.

Please note that by choosing to access or use the features of a Paid Plan during the withdrawal period, you expressly acknowledge that:

  1. you are requesting early performance of the contract; and
  2. you may lose your right of withdrawal once the service has been fully performed.

9. Liability

9.1 General Disclaimer

To the maximum extent permitted under applicable law, your use of the Service is
at your own risk. The Service is provided on an “as-is” and “as-available”
basis, without any warranties of any kind, whether express, implied, or
statutory, except as otherwise expressly required by applicable law. We do not
guarantee that the Service will be uninterrupted, secure, error-free, or
suitable for your specific needs.

9.2 Liability Towards Consumers (B2C)

If you are using the Service as a consumer (i.e. not on behalf of a business,
organization, or profession), based on the Consumer Plans, the following
applies: Statutory Rights Preserved: Nothing in these Terms excludes or limits
our liability where it would be unlawful to do so. This includes liability for
death or personal injury caused by our negligence, for fraud or fraudulent
misrepresentation, or for failure to provide the Service with reasonable care
and skill, or in accordance with your statutory consumer rights under applicable
law (including but not limited to the EU Consumer Rights Directive 2011/83/EU,
the UK Consumer Rights Act 2015, the Swiss Consumer Protection Law and the
Norwegian Right of Withdrawal Act (Angrerettloven)). Permitted Limitations:
Subject to the above, our total liability to you for any claim arising out of or
in connection with your use of the Service or these Terms, to the extent
permitted by applicable law, shall not exceed: The total amount paid by you for
the Service in the twelve (12) months prior to the event giving rise to the
liability, or One hundred euros (€100) if you are using a Free Plan. Excluded
Losses: We shall not be liable for any indirect or consequential loss, including
loss of profits, loss of data, or loss of business opportunity, except where
such exclusion is not permitted by applicable consumer law.

9.3 Liability Towards Business Users (B2B)

If you are using the Service on behalf of a company, organization, or other
business entity, the following applies: Limitation of Liability: Our total
aggregate liability, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, shall be limited to the greater of: Four (4) times
the total annual fixed subscription fees paid by you to us under the Agreement
for the Service giving rise to the claim, or One hundred euros (€100) if no such
fees have been paid. Exclusion of Indirect Damages: We shall not be liable for
any indirect, incidental, punitive, or consequential losses, including but not
limited to loss of profits, business interruption, loss of goodwill, loss of
data, or loss of anticipated savings, whether foreseeable or not. Best-Effort
Basis: We deliver and operate the Service on a best-effort basis. Unless
explicitly agreed otherwise in writing, the Service is provided without
guarantee as to outcome or performance, and any implementation based on
instructions or configurations provided by you is at your own risk.
Responsibility for End Users and Content: You are solely responsible for your
use of the Service and that of your End Users. You indemnify and hold us
harmless against any claims by third parties (including your End Users or
licensors) arising out of: The content, files, or data you or your End Users
upload or transmit via the Service; Your or your End Users’ misuse of the
Service; Any breach of these Terms or applicable laws.

9.4 Additional Provisions (All Users)

No Liability for External Factors: We are not liable for issues caused by your
internet connection, third-party services, or any integration or software not
provided by us. Force Majeure: We shall not be liable for any delay or failure
to perform our obligations due to events beyond our reasonable control,
including but not limited to natural disasters, acts of war, cyberattacks,
terrorism, civil unrest, labour disputes, or outages of utilities or internet
services. Mitigation Duty: You must take reasonable steps to mitigate any damage
you may suffer in connection with your use of the Service.

9.5 Insurance

We maintain appropriate professional liability insurance to support our
obligations under these Terms. Details are available upon reasonable request.

10. Duration, Termination and Suspension

10.1 Duration of the Agreement

These Terms take effect when you first access or use the Service and remain in
effect until terminated in accordance with this section. For Customers (both
Consumers and Business Users), the Agreement continues for the duration of the
applicable Subscription Plan, unless terminated earlier in accordance with these
Terms. For Guest Users, the Agreement applies for the duration of the session or
interaction with the Service.

10.2 Termination by You

You may terminate your Agreement with us at any time by cancelling your
Subscription Plan through your account settings. If you are a Consumer, you may
also exercise your statutory right of withdrawal within 14 days after purchasing
a Paid Plan, as described in Section 8.9 of these Terms. Termination will take
effect at the end of your current billing period, and you will not be charged
again unless you reactivate the subscription. If you request immediate deletion
of your account, this may result in the loss of access to your Service and
stored data.

10.3 Termination or Suspension by Us

We may suspend or terminate your access to the Service, with or without notice, if:
You breach any provision of these Terms, including our Acceptable Use Policy or API Use Policy;
Your use of the Service would expose us to legal liability or violate applicable laws or regulations;
Your account is inactive for an extended period of time (as defined in our applicable policies);
Required by law, regulation, or binding order of a competent authority.

In serious cases (e.g., fraud, abuse, or violations of export laws), we may take
immediate enforcement action, including account suspension or termination,
without prior notice.

10.4 Consequences of Termination

Upon termination of the Agreement:

  • Your rights to use the Service will immediately end.
  • We may delete your account and any associated content in accordance with our data retention practices, unless otherwise required by law.
  • You remain responsible for any outstanding fees or charges incurred before termination.

10.5 Survival

Any provisions of these Terms which by their nature should survive termination
will survive termination, including but not limited to confidentiality
obligations, disclaimers, limitations of liability, and indemnification clauses.

10.6 Suspension and Service Limitations

We reserve the right to suspend or limit access to parts of the Service for
maintenance, updates, security purposes, or in cases of suspected misuse. If we
suspend access to your account, we will make reasonable efforts to inform you,
unless prohibited by law or justified by urgent circumstances.

11. General Provisions

11.1 Severability

If any provision of these Terms is held to be invalid, illegal, or
unenforceable, the remaining provisions shall remain in full force and effect.
The invalid or unenforceable provision shall be replaced with a valid provision
that reflects the original intent as closely as possible.

11.2 Assignment

You may not assign, transfer, or delegate any of your rights or obligations
under these Terms without our prior written consent. We may assign or transfer
this Agreement (in whole or in part) to an affiliate or in connection with a
merger, acquisition, or sale of assets, without your prior consent, provided
such transfer does not negatively affect your rights under these Terms.

11.3 Use of Third Parties

We may engage third parties in the performance of our Service, including for
hosting, support, or infrastructure purposes. Where such third parties process
personal data on our behalf, they are subject to the terms of our Data
Processing Agreement and applicable data protection
laws.

11.4 Waiver

Any failure or delay by us to enforce any provision of these Terms does not
constitute a waiver of that provision or any other provision. A waiver will only
be effective if it is in writing and signed by an authorized representative.

11.5 Entire Agreement

These Terms, along with our Privacy Statement, Data Processing
Agreement, and any other applicable policies or
addenda, constitute the entire agreement between you and us. They supersede all
prior agreements, representations, or communications relating to the subject
matter.

11.6 Evidence

Our system records and logs serve as conclusive evidence of communications,
transactions, and operations performed, unless you provide reasonable evidence
to the contrary.

11.7 Language

These Terms may be available in multiple languages. In case of discrepancies or
inconsistencies, the English version shall prevail if you are contracting with
our Dutch entity.

11.8 Contact and Notices

Official notices under these Terms must be sent to us via the contact details
published on our website or otherwise communicated to you. Notices from us to
you may be delivered via your registered email address or through the user
interface of the service.

12. Governing Law and Jurisdiction

12.1 Governing Law

These Terms, and any agreements arising from or relating to them, shall be
governed by and construed in accordance with the laws of the Netherlands. If you
are a consumer residing within the European Union, you will also benefit from
any mandatory provisions of the law of your country of residence.

12.2 Jurisdiction

Any disputes arising from or related to these Terms, including disputes about
their validity or termination, shall be exclusively submitted to the competent
court of Rechtbank Oost-Brabant, locatie Eindhoven, the Netherlands.

If you are a consumer residing within the European Union, you may alternatively
bring proceedings before the court of your place of residence or domicile, in
accordance with applicable consumer protection laws.

12.3 Language of Proceedings

The official language for any legal proceedings or dispute resolution processes
related to these Terms shall be Dutch or English, depending on the context and
parties involved. If you are a consumer, you may request the use of the official
language of your country of residence, where applicable and feasible.

12.4 Alternative Dispute Resolution

We are committed to resolving any complaints or disputes amicably and encourage
you to contact us first to seek a solution.

In the event that a dispute cannot be resolved directly, you may have the option
to use alternative dispute resolution (ADR) procedures or mediation before
pursuing formal legal action. For consumers within the European Union, you can
also find more information on the website of the European Union.

Appendix 1: Definitions

The following apply throughout these Terms of Service. They help clarify the
meaning of specific terms used in the Agreement between you and Full Join. Where
capitalized, these terms should be interpreted as defined below.

Definition Meaning
Agreement Refers to the legally binding contract between you and Full Join, consisting of these Terms of Service, including any referenced documents such as the Acceptable Use Policy (AUP), Data Processing Agreement, and any applicable Offer or Subscription Plan accepted by you.
Account The registered user profile created by or for a user to access and use the Service, tied to a unique set of Login Credentials and associated user data.
AUP The Acceptable Use Policy outlines the rules and restrictions for using the Service responsibly and lawfully. It forms an integral part of this Agreement.
Business user A natural or legal person who subscribes to or uses the Service for commercial, professional, or business-related purposes and does not qualify as a Consumer User under applicable consumer protection laws.
Consumer user A natural person who subscribes to or uses the Service for purposes outside their trade, business, craft, or profession, and qualifies as a consumer under applicable consumer protection laws (such as in the EU, UK, or Switzerland).
Customer The person or legal entity that enters into the Agreement with Full Join and is responsible for managing the Account, including subscription and payment obligations. A Customer may be a Business User or a Consumer User.
Guest A temporary or unauthenticated user who interacts with the Service without registering an Account, typically with limited functionality or access rights.
Intellectual Property Rights All rights, title, and interest in and to intellectual property, including but not limited to copyrights, trademarks, trade secrets, patents, design rights, domain names, and any other proprietary rights, whether registered or unregistered.
Login Credentials The unique username and password, or any other form of authentication method, used to access an Account or specific features of the Service.
Offer A specific, time-bound proposal or pricing offer for a Service plan or feature, made available to a Customer by Full Join, either via the Website or through direct communication.
Organization A legal entity (e.g., a company, non-profit, or government body) that enters into an Agreement with Full Join, and under which multiple Business Users or End Users may be authorized to use the Service.
Parties Refers collectively to Full Join and the Customer (whether a Business User or Consumer User) entering into the Agreement.
Person Any individual (natural person) or entity (legal person), including corporations, partnerships, associations, and other organizations.
Personal Data Any information relating to an identified or identifiable natural person, as defined under applicable data protection laws (such as the EU General Data Protection Regulation).
Service The software-as-a-service (SaaS) offerings, products, tools, platforms, and related services made available by Full Join, including through the Website, Apps, and APIs.
Subscription Plans (or Plans) The tiered Databeamer service packages offered by Full Join to Customers, with varying levels of features, usage limits, support, and pricing, as published on our Website or otherwise agreed upon.
Free Plan A Databeamer Subscription Plan that is free of charge.
Paid Plan A Databeamer Subscription Plan that is paid for.
Consumer Plan A Databeamer Subscription Plan for Consumers.
Business Plan A Databeamer Subscription Plan for Business.
Enterprise Plan The Databeamer Subscription Plan “Starship Enterprise”. This plan has no fixed price and is a custom made Agreement between Full Join and the Organization.
Taxe s All applicable taxes, duties or other governmental charges.
Website The publicly accessible internet site databeamer.eu operated by Full Join where users can access, learn about, or subscribe to the Service.

Appendix 2: Change log and version history

This appendix provides a transparent overview of all material changes made to
our Terms of Service over time. We believe in clear communication and aim to
help you understand how our terms evolve as our service, legal environment, or
business practices change.

Each entry below includes:

  • The date of publication (equally the version)
  • One or more main subjects (per publication date) the changes apply to
  • A summary of the key changes made per subject

If a change significantly affects your rights or obligations, we will notify you
in accordance with Section 3.5 of this document.

We recommend reviewing this log periodically to stay informed of updates.

Publish Date Subject Summary of Key Changes
01-02-2025 Algemene Voorwaarden First initial version in Dutch
18-09-2025 Terms of Service Total revised document, including B2C next to B2B [in English]