Databeamer General Terms and Conditions

Version 2.0 — 23 September 2026

1. General

1.1 Applicability

These General Terms and Conditions ("Terms") apply to the use of Databeamer and to every agreement between Full Join B.V. ("Full Join", "we", "us") and the natural person or legal entity that uses or procures Databeamer ("Customer", "you").

These Terms govern the use of the website, the Databeamer application and the functionalities offered therein, which may, depending on the subscription chosen or the arrangements made, include Drive, Chat, Mail, Notes and Reports, Transfers, Requests, Forms, Workspaces, APIs and integrations.

1.2 Who we are

Databeamer is a secure communication and collaboration platform provided by:

Full Join B.V.
Philitelaan 57, unit 404B
5617 AK Eindhoven, the Netherlands
Chamber of Commerce (KvK) number: 71160620
Telephone: 040 209 4163
Email: hello@databeamer.io

1.3 Additional documents

In addition to these Terms, the following documents apply to the use of Databeamer, to the extent relevant:

• the Privacy Statement;
• the Cookie Policy;
• the Security Policy;
• the Acceptable Use Policy;
• the public Data Processing Agreement, where Full Join processes personal data on behalf of the Customer;
• any applicable API or integration terms;
• any order, quotation, agreement or Service Level Agreement (SLA) concluded between the parties.

Together, these documents form the contractual and operational framework for the use of Databeamer.

1.4 Order of precedence

In the event of conflict, unless otherwise agreed in writing, the following order of precedence applies:

1. the Data Processing Agreement, for all matters relating to the processing of personal data on behalf of the Customer;
2. a specific contract, order or SLA concluded between the parties;
3. these General Terms and Conditions;
4. other applicable policy documents.

The Data Processing Agreement therefore takes precedence over an individual contract or SLA with respect to personal data. This prevents commercial arrangements from undermining the requirements of Article 28 GDPR. The same order of precedence is set out in the Data Processing Agreement.

1.5 Acceptance

By creating an account, taking out a subscription, accepting an invitation, or otherwise using Databeamer, you declare that you have read these Terms and agree to them.

Where you use Databeamer on behalf of an organization, you declare that you are authorized to bind that organization to these Terms.

1.6 Consumers and business Customers

These Terms apply to both consumers and business Customers.

Provisions that apply exclusively to business Customers or exclusively to consumers are indicated as such.

Mandatory statutory provisions protecting consumers remain applicable at all times.

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2. The Databeamer service

2.1 Provision of services

Databeamer is a secure communication and collaboration platform that enables users to store, share and exchange information and to collaborate with other persons.

Depending on the subscription chosen or the arrangements made, Databeamer may include, among other things, the following functionalities:

• Drive for storing and organizing files;
• Chat for communication and collaboration;
• Mail for secure message exchange;
• Notes and Reports for notes, work documentation and record-keeping;
• Transfers for securely sending or receiving information;
• Requests for requesting and receiving information;
• Forms for offering secure forms;
• Workspaces for collaboration within a defined group, organization, project or other collaborative arrangement;
• APIs and integrations;
• organizational, access and administration capabilities;
• additional functionalities that Full Join makes available within a subscription.

Not every functionality is necessarily part of every subscription.

2.2 Changes to the Service

Full Join may develop, improve, adapt or expand the Service. This may relate to, among other things, functionalities, the user interface, technical components, security measures and integrations.

Where a change constitutes a material reduction of a paid functionality to which the Customer is entitled under an ongoing agreement, Full Join will take into account the applicable contractual arrangements and mandatory statutory obligations.

2.3 Availability

Full Join strives for reliable and secure availability of Databeamer but cannot guarantee uninterrupted or error-free availability.

Where possible, Databeamer's infrastructure is deployed redundantly across multiple zones within the Amsterdam region, so that an outage affecting part of the region has limited or no impact on the availability of the application.

The Service may be temporarily wholly or partly unavailable as a result of, for example:

• planned maintenance;
• necessary security maintenance;
• incidents;
• software or infrastructure issues;
• problems with internet connections or external infrastructure;
• force majeure;
• measures necessary to protect the security or integrity of the Service.

Full Join has established internal recovery objectives for the production platform and the identity infrastructure. For Customers with an SLA, these objectives are set out contractually; for those Customers, the relevant SLA arrangements prevail.

2.4 Planned maintenance

Planned maintenance is, in principle, carried out outside office hours, on business days between 22:00 and 06:00 (Dutch time).

Maintenance during which Databeamer is wholly or partly unavailable is announced at least five business days in advance via the application and, where relevant, by email to the administrators of the relevant organization.

In the event of urgent security measures or incidents, prior notice may not always be possible. In that case, Full Join will inform the Customer as soon as possible afterward.

2.5 Communication in the event of major disruptions

In the event of a major disruption, Full Join communicates proactively, even where not all information is yet known: an initial public notice within thirty minutes, followed by a progress update at least every hour, and a formal confirmation by email once the disruption has been resolved. Further details are set out in the Security Policy.

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3. Accounts and users

3.1 Account

A personal user account is required to use certain parts of Databeamer.

The Customer provides accurate and current information upon registration and keeps this information up to date.

An account is personal, unless expressly arranged otherwise within an organizational environment and set out contractually. Accounts may not be shared without permission.

3.2 Age and authority

A user must be authorized to enter into these Terms and to use Databeamer.

Where Databeamer is used on behalf of an organization, the relevant user must be authorized to act on behalf of that organization or must have been designated as a user by the organization.

3.3 Account security

Multi-factor authentication is mandatory for all Databeamer user accounts, except where the user logs in via SSO (see §3.7).

The user is responsible for the careful handling of their own authentication means, including password, PIN, recovery data and any other authentication factors.

The user must report suspected unauthorized use or loss of authentication means as soon as possible via the designated contact channel.

3.4 Recovery data

Databeamer uses a cryptographic key architecture in which recovery data plays an important role in accessing Protected Customer Content.

The user is responsible for the careful safekeeping of the recovery data provided to them, including the recovery phrase where applicable.

Full Join does not hold all of the key material required to independently decrypt Protected Customer Content. Where necessary key material is lost, Full Join cannot recover or decrypt the relevant protected content outside of the cryptographic access structure.

The loss of recovery data may therefore result in permanent loss of access to Protected Customer Content.

3.5 Organization accounts and Seats

An organization may use Databeamer on the basis of a number of agreed Seats. A Seat is intended for the user to whom the organization has assigned it.

The organization determines which persons are given a Seat and when a Seat is withdrawn or reassigned to another user.

The organization is responsible for incorporating Databeamer into its own onboarding and offboarding processes.

3.6 Organization and workspace administration

Roles may be assigned within an organization for the administration of users and access rights.

Within a Workspace, an owner, administrator, member or reader may be designated, among other roles, depending on the functionality available.

The organization or workspace administrator is responsible for correctly granting and withdrawing these rights.

Full Join facilitates these capabilities but does not determine which employees or other persons within the organization should have access.

3.7 Single Sign-On

Where SSO is available under the relevant subscription or agreement, an organization may connect Databeamer to its own identity provider.

The organization is responsible for the management of users, identities, authentication and the lifecycle thereof within its own identity provider.

Full Join is responsible for the Databeamer integration within the agreed configuration.

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4. Verified identity

4.1 What the Verification Mark means

Full Join may verify the identity of a user or an organization and display the outcome as a Verification Mark next to the name of that user or organization.

The Verification Mark means only that, at the time it was granted, Full Join verified the identity data known to it in respect of the relevant subject.

4.2 What the Verification Mark does not mean

The Verification Mark is expressly not:

• a quality mark, certification, accreditation or endorsement;
• confirmation of a professional qualification, authority or license;
• a guarantee regarding the conduct, reliability, expertise or solvency of the relevant user or organization;
• a right of access or additional authority within Databeamer; authorization is granted solely through roles and access rights;
• confirmation of self-reported labels, job titles or organizational memberships;
• confirmation of the user's email address; that verification is separate.

4.3 Granting, expiry and withdrawal

The Verification Mark is granted solely by Full Join employees authorized to do so. There is no entitlement to be granted a Verification Mark; Full Join assesses each request at its own discretion and may refuse to grant it.

Organizations with which Full Join has concluded an agreement are eligible for a Verification Mark. Persons working for such an organization may be granted a Verification Mark at the request of that organization's administrator.

A user's Verification Mark is withdrawn as soon as they leave the organization. The organization informs Full Join accordingly as part of its offboarding process, or withdraws the request via the administrator.

No identity documents are inspected, copied or retained for the purpose of identity verification.

The Verification Mark also expires automatically as soon as a verified piece of identity data changes. For a user, this includes at least the name, first name, last name, username and email address, and the scheduling of account deletion or anonymization. For an organization, this includes the name and the organization URL.

Full Join may also withdraw the Verification Mark, including where the verified data is found to no longer be accurate, in the event of misuse, or where continued granting cannot reasonably be required of Full Join.

An expired or withdrawn Verification Mark does not automatically revive. Reversing a change does not restore the mark; a new grant requires a new verification.

4.4 Customer responsibility

The Customer and users shall not create the impression of holding a Verification Mark where this is not the case, and shall not use the mark to mislead recipients as to its nature or scope.

The Verification Mark does not relieve the Customer of its own responsibility to determine with whom it shares information. Full Join is not liable for damage resulting from reliance placed by a user or a third party on a Verification Mark, except in the case of intent or willful recklessness on the part of Full Join.

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5. Customer Content and ownership

5.1 Customer Content

For the purposes of these Terms, "Customer Content" means all information that is stored, entered, created, sent or shared by or on behalf of the Customer via Databeamer.

This may include, among other things:

• folders and files;
• messages;
• emails;
• chat messages;
• notes and reports;
• forms and responses;
• transfers;
• requests;
• descriptions and other content entered by users.

5.2 Ownership

The Customer retains all rights to its Customer Content. These Terms do not transfer any ownership rights in Customer Content to Full Join.

To the extent necessary to provide Databeamer, the Customer grants Full Join only the limited rights required to technically host, store, transport, make available and maintain the Service.

These rights do not give Full Join any right to use Customer Content for its own commercial purposes.

5.3 Protected Customer Content

Protected Customer Content is encrypted client-side before being transmitted to the Databeamer infrastructure. Full Join does not hold sufficient key material to independently decrypt this content in plaintext.

A full description of this architecture, including what is and is not visible to the server and the modes available for delivery to recipients without a Databeamer account, is set out in Chapter 4 of the Security Policy. The technical details are set out on the Technology page.

For the purposes of these Terms, the most relevant consequences concern recovery and liability; these are addressed in §3.4, §12.6 and Chapter 14.

5.4 Responsibility for Customer Content

The Customer is responsible for:

• the lawfulness of the Customer Content;
• holding the necessary rights and permissions;
• determining with whom information is shared;
• correctly configuring recipients and access rights;
• compliance with applicable laws and regulations.

Full Join does not review the content of Protected Customer Content in advance and, due to the cryptographic architecture, cannot inspect it in plaintext.

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6. Use of Databeamer

6.1 Permitted use

The Customer may use Databeamer for lawful personal, professional or business purposes that fall within the scope of the Service chosen.

The Customer and users shall comply with applicable laws and regulations and with the Acceptable Use Policy.

6.2 Prohibited use

Databeamer may not be used for purposes prohibited under the Acceptable Use Policy or applicable law.

This includes, among other things, circumventing security measures, unauthorized access to systems or accounts, distributing malware, and any other use that endangers the security, availability or integrity of Databeamer or of third parties.

The full usage rules are set out in the Acceptable Use Policy.

6.3 Rights of third parties

The Customer may not process any Customer Content via Databeamer for which it does not have the right or permission to do so.

The Customer is solely responsible for any third-party claims arising from the Customer Content or its use.

6.4 Fair use and usage limits

A subscription may include limits regarding, for example, the number of users or Seats, storage capacity, usage volume, API usage, functionalities or support level.

The Customer may not use the Service in a manner that materially exceeds the agreed limits.

Where use structurally falls outside the agreed subscription, the parties may make additional arrangements, or Full Join may, after reasonable notice where possible, take appropriate measures.

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7. APIs and integrations

7.1 API use

Where Databeamer is used via an API or other technical integration, the Customer is responsible for correct configuration and for carefully safeguarding the authentication means used.

7.2 External systems

Integrations with external systems may depend on the availability and correct functioning of those systems.

Full Join is not responsible for disruptions or changes in external systems that fall outside its reasonable sphere of influence.

Additional terms may apply to APIs and specific integrations.

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8. Privacy and data protection

8.1 Responsibility for personal data

The parties act in accordance with applicable privacy legislation.

Where Full Join processes personal data on behalf of the Customer, the public Data Processing Agreement applies as a supplement to these Terms.

8.2 Controller and processor

The allocation of roles between Full Join and the Customer is determined by the nature of the processing.

For personal data that the Customer has processed via Databeamer, Full Join acts as processor and the Customer as controller. The arrangements in this respect are set out in the Data Processing Agreement.

For personal data that Full Join processes for its own purposes, such as account, contract and security data and the identity verification referred to in Chapter 4, Full Join acts as an independent controller. The Privacy Statement describes these processing activities.

8.3 Privacy documents

The Privacy Statement and the Cookie Policy describe which personal data Full Join processes, for which purposes, and what rights data subjects have.

8.4 Third parties and sub-processors

Full Join may engage suppliers and other service providers for the provision of Databeamer. The related arrangements, and the current list of sub-processors, are set out in Chapter 10 of the Data Processing Agreement.

Full Join remains responsible for its own obligations under the agreement and applicable privacy legislation.

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9. Information security

9.1 Security measures

Full Join takes appropriate technical and organizational measures to secure Databeamer. The principles and key measures are described in the Security Policy.

9.2 Shared responsibility

The security of Databeamer is a shared responsibility.

Full Join is responsible for the security of the parts of the Service that fall within its area of management.

The Customer and users are responsible for, among other things:

• protecting account credentials;
• carefully managing recovery data;
• correctly assigning access rights;
• correctly configuring organizations, workspaces and integrations;
• timely revocation of access;
• using supported and appropriate devices and browsers.

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10. Intellectual property

10.1 Full Join's rights

All intellectual property rights in Databeamer, the software, source code, architecture, user interface, documentation, trade names, logos and other components of the Service vest in Full Join or its licensors.

These Terms grant the Customer only the limited right of use necessary to use Databeamer in accordance with the agreement.

10.2 Right of use

For as long as the Customer complies with the applicable terms, Full Join grants a limited, non-exclusive and non-transferable right to use the Service for the agreed term.

The Service may not be resold, sublicensed or otherwise made commercially available to third parties without permission, unless this is expressly part of the agreed services.

10.3 Reverse engineering

Databeamer may not be copied, modified, decompiled, disassembled or reverse engineered, except to the extent this may not be excluded under mandatory law.

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11. Subscriptions, Seats and pricing

11.1 Subscription

Access to paid functionalities is granted on the basis of the subscription chosen or the services agreed between the parties.

The scope of the services, the number of Seats, any storage or usage limits and the support level are determined by the subscription chosen, the order or the agreement.

11.2 Prices

The applicable prices are stated on the website, in a quotation, order or agreement.

Unless stated otherwise, prices for business Customers are exclusive of VAT and other applicable taxes. For consumers, prices are stated inclusive of VAT.

11.3 Invoicing and payment

Invoicing takes place in accordance with the agreed billing period and payment terms. The Customer shall pay invoices within the agreed term.

In the event of late payment, Full Join may, following a reasonable notice of default where legally required, suspend access to the paid services.

11.4 Changes to pricing

Full Join may change prices and subscription structures.

For ongoing subscriptions, changes are applied in accordance with the agreed contract term and are announced before they take effect. The right of termination set out in Chapter 17 applies to a price change during an ongoing agreement.

For business Customers with a separate agreement, the pricing terms set out therein apply.

11.5 Additional Seats and services

Where an organization acquires additional Seats, storage, functionalities or other additional services, additional charges may apply in accordance with the applicable pricing or contractual arrangements.

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12. Term, termination and suspension

12.1 Term

The agreement takes effect at the time the subscription or service is activated, or on the date specified in the agreement, and runs for the agreed period.

12.2 Termination by the Customer

A Customer may terminate the agreement in accordance with the terms of the relevant subscription or separate agreement.

Cancelling in Databeamer is exactly as easy as subscribing: in the same place in the application, in the same number of steps, without the need for a phone call or written notice.

For consumers, the statutory termination and withdrawal rights remain applicable. The right of withdrawal is set out in detail in Chapter 13.

12.3 Suspension

Full Join may wholly or partly suspend access to Databeamer where this is reasonably necessary:

• to mitigate a serious security risk;
• in the event of misuse or a serious breach of these Terms or the Acceptable Use Policy;
• where use is contrary to applicable law;
• in the event of a serious payment default;
• where this is necessary pursuant to a binding order of a competent authority.

Where reasonably possible, the Customer is informed in advance. In the event of an acute risk, immediate suspension may be necessary.

12.4 Termination by Full Join

Full Join may terminate an agreement where continuation cannot reasonably be required of it, for example in the event of a serious or repeated breach of contract, prohibited use, or prolonged payment default.

For business Customers, different arrangements in this respect may be set out in a separate agreement.

12.5 Export of data after termination

Following termination, the Customer retains access to Databeamer's export functionality for thirty days, so that it can secure its data.

Databeamer provides an export function for this purpose, enabling the Customer to download a decrypted archive of its files and the associated metadata. The export takes place on the user's device; Full Join does not have access to the decrypted content.

During this period, the environment is read-only. After this period, access lapses and the data is deleted in accordance with Chapter 13 of the Data Processing Agreement.

12.6 Other consequences of termination

Following termination, the right to use Databeamer lapses, unless otherwise agreed.

Customer Content is subsequently deleted in accordance with the applicable retention periods and arrangements. Full Join is not obliged to retain Customer Content indefinitely after the agreement has ended.

Due to the cryptographic architecture, Full Join cannot recover Protected Customer Content outside of the available key structure.

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13. Right of withdrawal for consumers

13.1 When this chapter applies

This chapter applies exclusively to consumers: natural persons who are not acting in the course of a profession or business and who conclude a distance contract for Databeamer.

13.2 Withdrawal period

The consumer has the right to withdraw from the agreement within fourteen days without giving any reason. The period begins on the day the agreement is concluded.

Where Full Join has not informed the consumer of the right of withdrawal prior to the conclusion of the agreement, the period ends twelve months and fourteen days after the agreement is concluded.

13.3 The withdrawal function

Full Join provides a withdrawal function within Databeamer, labeled "withdraw from the agreement here".

This function:

• is available at all times throughout the entire withdrawal period;
• is clearly visible and accessible without intermediate steps;
• can be found in Databeamer under Settings → Subscription, and via the link in the confirmation email for the agreement.

Within the function, the consumer provides or confirms their name, indicates which agreement they wish to withdraw from, and specifies the email address at which they wish to receive confirmation. A logged-in consumer does not need to identify themselves again.

The consumer then submits the statement using the "confirm withdrawal" button.

Full Join sends an acknowledgment of receipt by email without delay. That confirmation states the content of the withdrawal and the date and time of submission.

The consumer has exercised the right of withdrawal in time where they have submitted the statement before the withdrawal period has expired.

13.4 Other ways to withdraw

The consumer may also withdraw from the agreement using the withdrawal form on our website, or by any other unambiguous statement addressed to hello@databeamer.io or to the address set out in §1.2. Use of the form is not mandatory.

13.5 Performance during the withdrawal period

The consumer may expressly request that Full Join begin performing the service during the withdrawal period. Full Join records that request and confirms it in the confirmation of the agreement.

Commencing performance of the service during the withdrawal period does not affect the right of withdrawal.

13.6 Consequences of withdrawal

Full Join will refund all payments received from the consumer within fourteen days of receiving the withdrawal, using the same means of payment used by the consumer, unless the consumer expressly agrees to a different means of payment. No fees are charged for the refund.

Where the consumer has expressly requested that performance of the service begin during the withdrawal period, they owe an amount proportionate to the part of the agreement that has been performed at the time of withdrawal, compared to the full agreement.

The consumer owes nothing where Full Join failed to inform them in advance of the right of withdrawal and of the amount owed upon withdrawal, or where Full Join commenced performance without the consumer's express request.

13.7 After expiry of the withdrawal period

After expiry of the withdrawal period, the consumer may terminate the agreement in accordance with Chapter 12. Here too, cancelling may not be more difficult than subscribing.

13.8 Other statutory rights

Nothing in these Terms limits the statutory rights of consumers. Where mandatory consumer law applies, that law prevails over these Terms.

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14. Liability

14.1 General

Full Join provides Databeamer with the care that may reasonably be expected from a professional service provider.

Full Join does not warrant that Databeamer will operate without interruption, be entirely error-free, or be suitable for any particular purpose.

14.2 Responsibility for use

The Customer remains responsible for the manner in which Databeamer is used, for the choices made by users, and for the information shared via Databeamer.

This applies in particular to the selection of recipients, the configuration of access rights, and the safekeeping of recovery data.

14.3 Protected Customer Content

Because Protected Customer Content is encrypted client-side and Full Join does not hold all of the key material required to independently decrypt it, Full Join cannot check, correct or recover this content on behalf of the Customer outside of the available cryptographic structure.

The Customer accepts that the loss of necessary key material or incorrectly assigned access may result in loss of access to information.

14.4 Limitation of liability for business Customers

For business Customers, Full Join's total liability for damage arising from or in connection with the agreement is, to the extent permitted by law, limited to the amount actually paid by the Customer to Full Join for the relevant Service in the twelve months preceding the event giving rise to the liability, with a minimum of €5,000 per event or series of related events.

Where a different liability arrangement has been agreed in a separate agreement or SLA, that arrangement applies.

14.5 Indirect damage

For business Customers, Full Join is, to the extent permitted by law, not liable for indirect damage, consequential damage, loss of profit, missed savings, reputational damage, business interruption or loss of business opportunities.

14.6 Exceptions to the limitations

These limitations do not apply in the event of intent or willful recklessness on the part of Full Join or its senior management, nor in the event of damage resulting from death or personal injury.

For consumers, the statutory liability rules apply. No provision in these Terms limits liability that may not be limited or excluded under mandatory law.

14.7 Force majeure

Full Join is not liable for a failure to perform where this results from circumstances reasonably beyond its control.

This may include, among other things, natural disasters, war, government measures, large-scale disruptions to internet or infrastructure services, power outages, and other circumstances that could not reasonably have been prevented or controlled.

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15. Indemnification by business Customers

To the extent permitted by law, a business Customer indemnifies Full Join against third-party claims arising from:

• unlawful Customer Content;
• the absence of the necessary rights or permissions;
• use of Databeamer in violation of these Terms or the Acceptable Use Policy;
• acts of users for whom the Customer is responsible.

This provision does not apply where the claim results from a failure attributable to Full Join.

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16. Confidentiality

The parties shall treat confidential information received from each other in connection with the agreement as confidential.

This obligation does not apply to information that:

• was already public;
• was lawfully obtained from a third party;
• was independently developed;
• must be disclosed pursuant to law or regulation or a binding order.

The arrangements in the Data Processing Agreement and the Privacy Statement additionally apply to personal data.

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17. Changes to these Terms

Full Join may amend these Terms where necessary due to developments in the Service, changes in laws and regulations, security, business operations, or other legitimate reasons.

The new version is published on the website and states the version number and the date of the last change. In the event of material changes, Full Join will inform the Customer at least thirty days before they take effect.

Where a change is not exclusively of a technical or editorial nature and is not exclusively to the Customer's benefit, the Customer may terminate the agreement free of charge within thirty days of the notice, effective as of the date the change takes effect. In that case, Full Join will refund prepaid amounts on a pro-rata basis.

This right of termination is without prejudice to any other rights the Customer may have under mandatory law or a separate agreement.

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18. Notices

Full Join may send notices regarding the Service, maintenance, changes and the agreement to the email address linked to the account or organization, or via the Databeamer application.

The Customer is responsible for keeping the contact details used for this purpose up to date.

For security- and compliance-related matters, the designated contact addresses may be used:

Security: security@databeamer.io
Compliance: compliance@databeamer.io

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19. Transfer of the agreement

The Customer may not transfer its rights and obligations under this agreement without Full Join's prior written consent, unless otherwise permitted under mandatory law.

Full Join may transfer the agreement in connection with a reorganization, merger, acquisition or transfer of the relevant business activities. A business Customer agrees in advance to cooperate with such a transfer of contract, provided that the Customer's rights are not materially affected as a result.

Full Join will inform the Customer at least thirty days prior to such a transfer. A consumer, and a business Customer that does not cooperate, may terminate the agreement free of charge within thirty days of that notice, effective as of the date of the transfer, with a pro-rata refund of prepaid amounts.

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20. Final provisions

20.1 Severability

Where a provision of these Terms proves to be invalid or unenforceable, the remaining provisions remain in full force and effect.

The parties will, where necessary, replace the relevant provision with a valid provision that most closely reflects the purpose of the original provision.

20.2 No waiver

Where Full Join does not immediately exercise a right, this does not mean that Full Join waives that right.

20.3 Entire agreement

These Terms, the applicable Data Processing Agreement, the Acceptable Use Policy, the Privacy Statement, the Security Policy, the Cookie Policy and any separate agreements or orders together constitute the arrangements between Full Join and the Customer regarding the use of Databeamer.

20.4 Language

These General Terms and Conditions are drafted in Dutch.

Where a translation is made available, the Dutch version prevails, unless expressly agreed otherwise in a separate agreement.

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21. Complaints, governing law and competent court

21.1 Complaints

If you have a complaint about Databeamer or our services, we would like to hear from you directly first.

You may submit a complaint via the contact form on our website, by email to compliance@databeamer.io, or in writing to the address set out in §1.2.

We will confirm receipt of a complaint within five business days and provide a substantive response within thirty days. Where a substantive response takes longer, we will let you know within that period why, and when you can expect a response.

Submitting a complaint does not suspend the parties' obligations, unless Full Join confirms this in writing.

21.2 Governing law

These Terms and the agreement between Full Join and the Customer are governed by Dutch law.

For consumers, this applies to the extent permitted, and with retention of the mandatory statutory provisions that remain applicable under the applicable consumer law.

21.3 Disputes with business Customers

Disputes between Full Join and a business Customer will be submitted to the competent court of the District Court of Oost-Brabant, location Eindhoven, unless the parties have agreed in writing to a different competent court.

21.4 Disputes with consumers

A consumer may submit a dispute to the competent court in accordance with applicable consumer legislation.

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Appendix A — Definitions

Databeamer
The secure communication and collaboration service offered by Full Join, including the application, website, functionalities, APIs and related services.

Service
The Databeamer services made available by Full Join to the Customer under a subscription, order or agreement.

Full Join
Full Join B.V., the provider of Databeamer, with the details set out in §1.2.

Customer
The natural person or legal entity that enters into an agreement with Full Join or uses Databeamer.

User
A natural person who uses Databeamer through their own account or has otherwise obtained access.

Organization
A legal entity or other organizational entity for which Databeamer is used and to which users and Seats may be linked.

Workspace
A defined collaboration environment within Databeamer to which a specific group of users has access, and within which functionalities such as Drive, Chat, Mail, Notes and Reports, Transfers, Requests and Forms may be used, depending on the configuration.

Seat
An agreed user place within an organization subscription that may be assigned by the organization to a user.

Customer Content
All content that is stored, created, entered, sent or shared by or on behalf of the Customer via Databeamer.

Protected Customer Content
Customer Content that is cryptographically protected client-side within Databeamer and for which Full Join does not hold sufficient key material to independently decrypt it in plaintext.

Service Data
Data necessary for the provision, security, management and support of Databeamer, including account, contract, technical, security and certain operational data.

Verification Mark
The mark granted by Full Join indicating that Full Join has verified the identity of a user or organization, in accordance with Chapter 4.

Acceptable Use Policy (AUP)
Full Join's Acceptable Use Policy, which sets out rules regarding permitted and prohibited use of Databeamer.

Data Processing Agreement (DPA)
The Data Processing Agreement setting out the arrangements regarding the processing of personal data on behalf of the Customer.

SSO
Single Sign-On, through which an organization may enable users to access Databeamer via its own identity provider.

SLA
A separate Service Level Agreement, which may set out additional arrangements regarding, for example, availability, support, response times or continuity.

Agreement
The legal relationship between Full Join and the Customer, consisting of these Terms and the other applicable documents, orders, subscriptions and separate agreements.